At Casepill.com, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a 7-day return and refund policy to make your shopping experience worry-free.

Returns

You may request a return within 7 days of receiving your order. 

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it.
• In its original packaging (with all tags, accessories, or protective films intact).
• Returns due to change of mind, wrong size selection, or wrong model ordered are accepted, but the customer is responsible for return shipping costs.
• If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost and send you a replacement or issue a full refund.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original method of payment.
• Shipping fees (if any) are non-refundable, unless the return is due to an error on our part (damaged, defective, or wrong item).

Non-Returnable Items

• Items that show signs of use, damage, or are not in their original condition.
• Clearance or final sale items.

How to Start a Return

To initiate a return, please contact our support team at support@casepill.com Or via WhatsApp ((+92) 3440056492) with your order number, reason for return, and photos (if applicable). Our team will guide you through the return process.